Returns Policy

Information about returns, refunds, and what to do if you receive a damaged or incorrect product.

General Policy

Due to the sensitive nature of research peptides, we cannot accept returns once the package seal has been broken. All sales are final for opened products.

Damaged Products

If you receive a damaged product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund.

Incorrect Orders

If you receive an incorrect product, please contact us immediately. We will arrange for the correct product to be shipped at no additional cost.

Quality Issues

If you have concerns about product quality, please contact us with details. We may request the product be returned for testing and will provide a replacement if quality issues are confirmed.

How to Request a Return

  1. 1. Contact our support team at support@peptidessupply.com within 48 hours of delivery
  2. 2. Provide your order number and detailed description of the issue
  3. 3. Include photos if the product is damaged or appears incorrect
  4. 4. Our team will review your request and respond within 24 hours
  5. 5. If approved, we will provide instructions for return or replacement